Redfin Cash Offer Reviews: Is this Discount Real Estate Service Right for You?

How does Redfin work for homebuyers?

In a hot market, jumping on a new property can help you find your dream home. Redfin updates its MLS listings every five minutes, unlike other services that can take several hours to days to pull in new listings. If they’re working with a Redfin agent, homebuyers can tour homes on demand, either in-person or via video chat.

While their agents will accept a 1% buyer’s agent fee, buyers don’t usually have to worry about commissions. When you buy a home, the seller typically pays the commission. However, an offer on a house with a lower buyer’s agent commission — which means the seller keeps more money in their pocket — could be more competitive. Redfin says it will also put money toward your closing costs, but a set amount or percentage does not appear to be listed on their website. It may vary depending on the transaction.

Redfin also offers the “Redfin Refund” to buyers, which is a commission rebate. If you qualify, Redfin rebates a portion of the buyer’s agent commission — which, according to FastExpert, is an average of 5.57% nationwide. The refund is subject to a long list of conditions, and is not available in eight states. It also requires lender approval.

If you plan on using a Redfin buyer’s agent to receive the refund, check with your lender and the agent to make sure you qualify.

Does Redfin serve your area?

Redfin matches home sellers with agents nationwide and in parts of Canada. A zip code search will tell you if they have agents near you.

Is there a cost to use Redfin?

The only cost to sellers is the commission they pay, similar to any other real estate transaction. If you use their Concierge service, you’ll pay for home repairs and a higher listing fee. Signing up to track real estate listings through their website, or requesting agent matches, is free.

How does Redfin make money?

Redfin has several revenue streams, all related to the real estate industry. Because they’re a public company, there is a lot of data available on how they make their money.

Redfin agents are salaried, which is unusual for the industry, and work in teams. They are paid a base salary and transaction bonuses. The 1% commission actually goes to Redfin, covering their costs, profit, and agent salaries.

Agents can partner with Redfin to receive referrals rather than becoming an employee. If they close a transaction through a Redfin referral, they pay Redfin a commission or “referral fee” of up to 40%, depending on the closing sales price. The concierge service also provides revenue, but it’s unclear if they charge contractors for referrals. They also receive commissions for mortgage referrals.

Reviews of Redfin

To truly know what it’s like to use Redfin’s services, look to people’s real-life experiences. Online reviews can provide insight into actual clients’ experiences with the service, but keep in mind that since Redfin has different agents in each area, your experience could vary*.

Redfin Agents

Reviewers leaving negative comments on the BBB site are primarily unhappy with Redfin’s agents. Complaints range from poor communication to false promises about leaseback periods, lost money due to improperly priced homes, and missed appointments. A few reviewers use adjectives like “horrible” and “inept.” Redfin responds politely to all complaints and volunteers to speak to individuals, but further comments indicate that some reviewers didn’t receive responses to their emails. There are also numerous positive reviews praising individual Redfin agents. As noted above, with so many agents in different areas, your experience may be different.

Consumer Affairs: Redfin has 1.4 out of 5 stars, with 142 ratings

Redfin has the best reviews on Consumer Affairs, however many of the reviews are related to the website’s data and listing information. Reviewers say that information is complete and easy to find, and that the app is intuitive. “I like the ability to select how I get the listings and specifics of each home,” a reviewer from Newbury Park, California wrote.

Reviewers who actually worked with a Redfin agent are less complimentary. They describe some agents as “dishonest,” “non-communicative,” and “unprofessional.” Reviewers said their agents pressured them to make offers that were higher than market value, or didn’t show up for appointments. Complaints of this nature can arise for any company with a large network of salaried sales representatives.

*Customer reviews notes as of August 13, 2024

Pros and cons of using Redfin

What are the pros and cons of using Redfin?

Pro: Keep more money from your home sale

When you sell with a low commission agent, you’ll spend less money on agent fees, which could mean more money in your pocket, depending on how the agent performs. Redfin cites that their sellers save thousands of dollars.

Con: Make less money overall

One drawback to working with a low commission agent is that you could make less overall on your home sale.

Redfin agents are salaried, which has its benefits and drawbacks. Agents who work on commission typically have more motivation to get you top dollar for your home. As well, with a lower commission structure, the company makes its money in volume — its motivation is to close sales quickly.

Many customer complaints on review sites expressed concerns that the seller could have made more with a different agent.

Pro: Working with a team can give you access to more resources

Many independent agents also work in teams. By pooling resources with other agents and brokers, they can build a better network of contractors, home inspectors, and mortgage brokers. With multiple people to field phone calls and arrange requested repairs after a home inspection, the process of selling could go smoother.

Con: Working with a team may cause issues

Since Redfin agents work in teams and with independent contractors who take care of showings and open houses, you’ll be talking to several individuals. And it’s understandable to wonder if some of the customer complaints about no-shows and unprofessionalism are because contractors, not Redfin agents, were handling an appointment or showing.

Pro: The majority of the transaction goes through their online sales platform

If you want to be hands-on with your home sale and manage much of it yourself, you may like working with their sales platform. Redfin agents aren’t super hands-on, and they manage the sale largely through their online seller dashboard. If you have a simple, straightforward home sale, you may appreciate this.

Con: Lack of personalized service

The flipside to their reliance on technology to manage the sale is that you could grow frustrated with sparse communication. You may not want to manage the sale yourself, and if you have complicated negotiations, multiple buyer requests for repairs, or other considerations outside the norm, the tech-first approach may not be right for your sale.

Alternatives to Redfin

If you’re looking for an agent to help you sell or buy a home, there are alternatives to Redfin.

• HomeLight
• Clever Real Estate
• Zillow
• Ideal Agent

All of these services match you with agents in their network, and you’ll likely have a dedicated agent (rather than a team that could consist of independent contractors). Some, like Clever Real Estate and Ideal Agent, also match you with agents who accept lower commissions. Zillow competes directly against Redfin by presenting home sales data and MLS listings, and agents pay to join their network and receive referrals.

How do HomeLight’s seller and buyer services work?

HomeLight can also match you with a local, experienced agent.

After answering a few questions through our Agent Match tool, you’ll receive the names and contact information of several proven agents in your area. Unlike Redfin’s service, you can pick from a list of potential matches. You can interview several top professionals to find the best personality fit and match, and with over 28,000 agents in our network, you’re sure to find the one.

Several customer complaints stated that if Redfin matched them with an agent that they didn’t like, or didn’t think would be a good fit, they had a hard time getting a different agent. They had to call and request a different team, and couldn’t always get it switched. HomeLight Agent Match doesn’t lock you into one agent or team, it gives you more choices and lets you pick.

HomeLight Simple Sale connects sellers with cash buyers. Our network of buyers will give you a full cash offer for your home, and you can avoid paying agent fees and pick your close date.

Other services and tools offered by HomeLight

HomeLight offers additional services similar to Redfin, as well as more tools for home sellers.

• HomeLight Buy Before You Sell: What if you’re selling so that you can buy another house and move? In hot markets, it’s hard to shop for a new house if your offer has a sales contingency in it, and you might have to rent for a while before you can buy again. With HomeLight Buy Before You Sell, we give you a back-up offer on your home, allowing you to make an offer without a sales contingency, which makes your offer more attractive to sellers. If you’re in the states of California, Texas, Florida, or Colorado, consider exploring HomeLight’s Buy Before You Sell program.

Additional tools and resources

• Home Value Estimator: Curious about how much your home is worth? Our home value estimator analyzes up-to-date sales information for comparable properties to return a ballpark estimate.
• Agent Commissions Calculator: How much will you pay in commission when you sell your home? Our commissions calculator will help you figure that out.
• Home Affordability Calculator: How much house can you afford? After answering a few basic questions about income and expenses, our calculator’s result will help you set your home-shopping budget.
• Best Time to Sell Calculator: If you’re looking for a discount Realtor, you probably want to maximize your profit from your home sale. The best time to sell calculator analyzes sales data from your market to determine the best time for you to list your home.

Like HomeLight, Redfin offers valuable, time-saving services

Redfin offers valuable services and the opportunity to save money when selling your house. They are a legitimate company with plenty of satisfied customers. It can be hard to figure out what they’ll charge, where you’ll save money, and the quality of service you’ll receive. It’s documented that many reviewers say they regret using them for their home sale. But, as with any service business, satisfied customers may not be as motivated to post reviews.

If you’re looking for a top-rated agent and a smooth selling process, consider using one of HomeLight’s proven network agents. They have the experience and market expertise you need to get the best price for your home, and will offer hands-on, dedicated service.

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